We are not accepting any returns at this time due to COVID19
Our online return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All in store requests for special circumstances must be made within 7 days of purchase, the original receipt must be presented and request approval is subject to management desecration and store policy. If your request is approved by management you will receive a store credit equal to the purchase item amount.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must provide proof of purchase.
Several types of goods are exempt from being returned. Color Contact lenses, wigs, undergarments, intimate products, costumes with undergarments, mask, hats and items that are hygiene contaminated are not returnable and no exceptions will be made.
Additional non-returnable items:
Items that are damaged by improper use
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item that is returned more than 30 days after delivery, any item not in its original condition, is damaged or missing parts for reasons not due to our error are not refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment with 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 185 Henderson Highway, Winnipeg, MB, Canada, R2L 1L5.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 185 Henderson Highway, Winnipeg, MB, Canada, R2L 1L5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Your items will be shipped to the address you provided. If available we will email you a tracking number for your records. If you have special shipping request or services please call us to make special arrangements. Any added costs will be the customers responsibility.
If you have made an online purchase we will contact you prior to finalizing your order.